Inbound Numbers
Inbound services strengthen your professionalism and allow you to offer your customers the convenience of contacting your business for the cost of a local call or free from most fixed phones in Australia depending on the Inbound service you choose.
Your customers use the same number anywhere in Australia, regardless of the callers location and you can specify where the call is forwarded to. For example, if you have offices in each state you can redirect callers directly to their local office without transferring calls. There are a number of routing options available.
You can activate a new inbound number or bring your existing number from another provider and take advantage of our great rates.
Simplicity
Unlike other providers in the market, we’ve made our charges for Inbound services simple to understand and you’re in control over how much you pay. You simply pay a per minute rate based on where you are receiving the calls (fixed line or mobile) in addition to a low monthly fee. It’s that simple!
1300 & 1800 Inbound Plans
1300 Inbound
1300 Let your customers contact you easily for the cost of a local call (from fixed lines)
- Calls answered on our Hosted PBX platform
8c p/minute - Calls answered on your Fixed Line phone
10c p/minute - Calls answered on your Mobile
20c p/minute - Contract Options
No Contract / Month to Month - Per Month
$20.00
Total Minimum Cost:
$20.00
Critical Information Summary
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1800 Inbound
1800 Let your customers contact you easily at no cost (from fixed lines)
- Calls answered on our Hosted PBX platform
8c p/minute - Calls answered on your Fixed Line phone
12c p/minute - Calls answered on your Mobile
20c p/minute - Contract Options
No Contract / Month to Month - Per Month
$20.00
Total Minimum Cost:
$20.00
Inbound Features & Routing Options
Inbound services offer a wide range of call routing options which determine how calls are directed when a customer calls your 1300 or 1800 inbound number.
| Sequential ring | Ring multiple phones one after each other (similar to a hunt group) |
| Simultaneous ring | Ring multiple phones at the same time. First to pick-up receives the call. |
| Geographic (CLI based) per state or district routing | Route calls on a state by state, or based on the caller's district |
| Emergency route of last resort | Route calls that aren’t picked up in time to an alternative number (mobile, answering service etc) |
| Geographic (MOLI / Mobile Origin Location Indicator based) per state or district routing | Route calls based on a mobile phone caller’s location |
| Time Based Routing | Route calls based on the time of day (e.g. route calls to your office phone between 9am-5pm, and to your mobile all other hours.) |